Tuesday, June 9, 2009

Busy, Busy, Busy - two reponses

You gotta love it when you're busy!!

Sometimes I unconsciously throw up barriers to being busy and don't realize these barriers are there until I reflect and become more self-aware. (a technique we teach)

The trigger for me is when I feel tense, irritable and under the gun. Typically a self-imposed tension. This causes me to reflect about what is causing me to be this way.

Lo and behold - busyness is sometimes the answer. Then I have to make a choice:

1) Fortunately, this time I immediately recognized the tension cue was based on having many customers requiring support and then it triggered a reaction other than tension - Excitement and thanks!!

Excitement that I have the opportunity to meet new people, learn something new, provide service that helps individuals and organizations excel.
Thanks that clients desire our services, continue to do business with us, and recognize the value we deliver.

So, business is good when it means new challenges, new relationships, helping others, learning new things, designing new deliverables, etc. - Excitement and thanks are appropriate.

2) Of course, sometimes busyness is self-inflicted and is not value-adding for me or for others. Awareness of this type of busyness causes another behavioral trigger - to prioritize and jettison some of the activity I have undertaken.

I'm glad our busyness is with clients and projects because it makes it easy to prioritize all the tasks required of me in that they are all high priority needs from customers.

How do you respond to busyness? What are you aware of as your initial response? Are you able to intentionally change your response before it carries you down some path you really don't want to travel.

Chad

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